Good business communications use concise words. Concise means“brief, to the point, or
A、After sales service is not important for online stores
B、Excellent after sales service is the key to the success of a business
C、Customers never share negative shopping experiences with others
D、Good after sales service has nothing to do with customer loyalty
Dear Mr Lee
Subject: Faulty HP 5590 Scanners
Three months ago, our training center bought 10 HP 5590 scanners from your company --- see our order number G868281. Until (1), these scanners worked properly. (2 ), we have started to notice that fuzzy image is becoming increasingly common with these scanners.(3) , this is a problem with this model that appears only after a few months' service. This is not satisfactory.
This matter is causing us great (4), since we need to scan a lot of documents every day. We should,(5 ), like you to replace all of the machines that we bought, with your newer model HP 5591 scanners,(6) , we understand, do not have the same design fault.
(7)you know, we do a lot of business with your company, and we have always (8) pleased with your service. It would be a great (9)if this good relationship is spoiled.
I look forward to (10)your reply soon.
Yours sincerely
Willow Zeng
Willow Zeng
General Manager
After the World War Ⅱ ended in 1945, some Americans felt VOA’s purpose had to be changed, __34__ the Soviet Union became enemy of America. They wanted to __35__ Soviet listeners. Then VOA began broadcasting in Russian.
In the early years VOA began adding something new to its broadcast that was called “Music USA”. Another new idea came along in 1959.VOA knew that many listeners did not know __36__ English to completely understand its normal English broadcast. So VOA __37__ a simpler kind of English, which uses about 1,500 words and is spoken __38__ of course, it is special English.
In the opinion of most VOA listeners, the most __39__ program is the news report. News from around the world flies into the VOA news rooms in Washington 24 hours a day. It comes from VOA reporters in __40__ cities and also from other broadcasts like BBC.VOA writers and editors use these materials to prepare news reports, which are being broadcast in 43 languages.
31. A. business B. culture C. support D. information
32. A. same B. short C. English D. German
33. A. stations B. news C. announcers D. officials
34. A. if B. supposing C. considering D. in order that
35. A. reach B. satisfy C. attack D. support
36. A. American B. British C. standard D. enough
37. A. invented B. discovered C. taught D. stopped
38. A. slowly B. rapidly C. normally D. loudly
39. A. difficult B. important C. various D. common
40. A. all B. major C. American D. news
(1) Life can be tough for immigrants in America. As a Romanian bank clerk in Atlanta puts it, to find a good job “you have to be like a wolf in the forest – able to smell out the best meat.” And if you can’t find work, don’t expect the taxpayer to bail you out. Unlike in some European countries, it is extremely hard for an able-bodied immigrant to live off the state. A law passed in 1996 explicitly bars most immigrants, even those with legal status, from receiving almost any federal benefits. (2) That is one reason why America absorbs immigrants better than any other rich countries, according to a new study by the University of California. The researchers sought to measure the effect of immigration on the native-born in 20 rich countries, taking into account differences in skills between immigrants and natives, imperfect labor markets and the size of the welfare state in each country. (3) Their results offer ammunition for fans of more open borders. In 19 out of 20 countries, the authors calculated that shutting the doors entirely to foreign workers would make the native-born worse off. Never mind what it would do to the immigrants themselves, who benefit far more than anyone else from being allowed to cross borders to find work. (4) The study also suggests that most countries could handle more immigration than they currently allow. In America, a one-percentage point increase in the proportion of immigrants in the population made the native-born 0.05% better off. The opposite was true in some countries with generous or ill-designed welfare states, however. A one-point rise in immigration made the native-born slightly worse off in Austria, Belgium, Germany, Luxembourg, the Netherlands, Sweden and Switzerland. In Belgium, immigrants who lose jobs can receive almost two-thirds of their most recent wage in state benefits, which must make the hunt for a new job less urgent. (5) None of these effects was large, but the study undermines the claim that immigrants steal jobs from native or drag down their wages. Many immigrants take jobs that Americans do not want, the study finds. This “smooths” the labor market and ultimately creates more jobs for locals. Native-owned grocery stores do better business because there are immigrants to pick the fruit they sell. Indian computer scientists help American software firms expand. A previous study found that because immigrants typically earn less than locals with similar skills, they boost corporate profits, prompting companies to grow and hire more locals. 1. Increase in immigration in Austria fails to improve locals’ life mainly because of ________.
A、low wages for locals
B、imperfect labor markets
C、the design of the welfare system
D、inadequate skills of immigrants
)
此题为判断题(对,错)。
A.Each specific elements of asset ,liability and owners' equity
B.Every business transaction
C.Each Business day
D.Each Journal entry
Like the press in most other countries, American newspapers range from the “sensati onal”, which feature crime, sex and rumor, to the serious, which focus on factual news and the analysis of world events.But with few exceptions American newspapers try to entertain as well as give information, for they have to compete with television.
Just as American newspapers give way to all tastes, so do they also try and apply to readers for all political persuasions.A few newspapers support extremist (过激分子)groups on the far right and on the far left, but most daily newspapers attempt to attract middle-of-the-road Americans who are essentially moderate.Many of these papers print columns by well-known journalists of different political and social views in order to present a balanced picture.
As in other democratic countries American newspapers ca n be either responsible or irresponsible, but it is generally accepted that the American press serves its country well and that it has more than once bravely uncovered political scandals (丑闻)or crimes, for instance, the Watergate Affair.The newspapers dr ew the attention of the public to the fears of the Vietnam War.
1.There are fewer national newspapers in ().
A.Britain than in the U.S.A
B.France than in Britain
C.the U.S.A.than in Britain or France
D.France than in t he U.S.A.or Britain
2.Most American newspapers try to entertain their readers because ().
A.they have to keep up a good relation with them
B.they have to compete with television
C.they have to write about crime, sex and rumor
D.t hey have to give factual news in an interesting way
3.Many American newspapers attract readers of different political tendency by ().
A.supporting extremist groups from time to time
B.inviting middle-of-the-road Americans to write articles for them
C.avoiding carrying articles about extremists
D.printing articles representing different political viewpoints
4.In this passage the underlined word “press” (Para.2) means ().
A.a machine for printing
B.the business o f printing
C.great force
D.newspapers
5.The passage is mainly about ().
A.the characteristics of American newspapers
B.the development of American newspapers
C.the functions of American newspapers
D.the m erits and shortcomings of American newspapers
er you _______ on business first.
A) would go B) will go
C) went D) have gone